Tom Gara: July 2009 archives
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Posted in: Beep Beep
Posted by: Tom Gara on July 30, 2009 2:40 PM
Tags:
application, mobile, samsung
 Today Samsung launched its Application Seller website, which is basically the developer end of the Samsung Application Store. The store is still in trial mode for UK customers, but Samsung plan on a broader launch in the coming months. Samsung phones run on tailored versions of Windows Mobile or Symbian, so developers making apps can use the Application Seller site to distribute their programs to Samsung customers. The model is similar to other handset maker app stores - Samgsung provides the platform and customers, an takes a cut of your sales in return. While not boasting a superstar product like the iPhone or BlackBerry, Samsung have been on a tear in recent years, and are talking about a 20 per cent global market share by the end of the year. Every man and his dog have an application store these days, and it seems like a space destined to consolidate, but you can't blame Samsung for trying. Anyway, if you're interested, here's the press release from Samsung:
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Posted in: Beep Beep
Posted by: Tom Gara on July 29, 2009 2:03 PM
Tags:
competition, du, etisalat, internet, regulator, telecom
 (UPDATED: See end of post) This one is a classic - a collegue just forwarded me a mail received from Etisalat's customer care centre. The collegue uses Etisalat's broadband internet service, which is the monopoly internet provider here in Abu Dhabi. This customer needed to change a detail on their account, and went to Etisalat's customer service website to do it. But to process the change, the website required a mobile number. And not just any mobile number. When she entered her number, beginning with 055 (the prefix for du, Etisalat's mobile competitor), the site rejected it. The only way she could process the change was to enter in a fake 050 (ie. Etisalat) number. She later sent a mail to the customer care team, letting them know that she could not be contacted on the ficticious 050 number, and giving them her real number. Here is their response:
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Posted in: Beep Beep
Posted by: Tom Gara on July 29, 2009 11:37 AM
Tags:
arabcrunch, social, Twitter, watwet
As we mentioned before, there has been some interesting commentary in the last few days about Twitter in the region, as well as the role being played by Watwet, a Twitter-style service started by Jordanian entrepreneurs, that aims to be a Twitter for the Arab world. This post on ArabCrunch pointed out some interesting figures. Watwet has around twice as many users in the region as Twitter is estimated to have, but its userbase is overwhelmingly skewed towards Jordan, and its percentage of active users is even lower than Twitter's. Quite a few people shared their thoughts on Watwet afterward, and the skeptics among them were best represented by Salem, who wrote in the comments to our post: Watwet recently transformed themselves into just another Twitter application by connecting their accounts with Twitter...what is the value of having your tweets in two locations? what is the
value of using watwet as an inferior twitter app when you have all hose
other really useful apps to use (on your mobile)? why would anyone want
to maintain two accounts for the same function? Why would anyone follow
you on watwet when they can do that on Twitter? Why would anyone be
looking for you on watwet when you "and they" are also on Twitter? Why
do all the hard core watwet users (very few btw) still maintain a more
active stream on Twitter? and before the twitter busines plan was
leaked, did the watwet guys know where twitter -or they- were heading?
or were they just twaiting for twitter's next move? Ask them that, but
don't wait for an answer.
I asked them, I waited (about half an hour) and they answered. Here is what Karim Arafat, Watwet's founder and CEO, had to say:
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Posted in: Beep Beep
Posted by: Tom Gara on July 27, 2009 11:34 AM
Tags:
arabcrunch, ikbis, social, Twitter, watwet
 Congrats to Gaith over at Arabcrunch for this scoop of insight on the relative popularity of Twitter and its Arabic clone, Watwet, in the Middle East. I'm kicking myself for not thinking of this when I wrote up my piece of Twitter skepticism last week. The nut of the post, which is well worth reading, is that Watwet has about twice as many users as Twitter is estimated to have here in the region, although the demographics are quite different. In short, Twitter has about 12-15,000 mainly English speaking users, predominantly in the UAE, Egypt and Saudi Arabia, while WatWet has about 25,000 users, mainly Arabic speaking, and mainly in Jordan. My take? Like its sister site Ikbis, an Arabic-focussed YouTube that we wrote about previously, I think Watwet's biggest advantage is in playing the ground game in the region.
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Posted in: Beep Beep
Posted by: Tom Gara on July 26, 2009 3:35 PM
Tags:
.ae, bubble, domain, ridiculous, speculative
Over the last week, Ozone, an Indian internet business with a substantial presence in Dubai, has advertised the Horse.ae domain name as being up for grabs, in a series of ads in the Arabic and English media. Asking price? Somewhere in the Dh6 million (US$1.6mn) range. The good news? It is sold:
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Posted in: Beep Beep
Posted by: Tom Gara on July 26, 2009 12:46 PM
Tags:
du, etisalat, mobile, telecom
 An early focus on value for money is now shifting to a more "elite" message from a fast-maturing du (Pic by Galen Clarke/The National)
You'll see this in the newspaper tomorrow, and up on the website sometime soon, but you saw it here first! Today was a good one for du, which is looking more and more like a serious competitor to Etisalat as time goes on. An early story on du's quarterly results - including an absolute whipping of its competitor in the race for subscribers, below:
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Posted in: Beep Beep
Posted by: Tom Gara on July 23, 2009 1:01 PM
Tags:
BlackBerry, etisalat, media, PR
 A woman uses a Blackberry in the DIFC building in Dubai, July 21, 2009. (Photo by Jeff Topping/The National)
The story of Etisalat's problematic BlackBerry software upgrade, which we have covered in depth, has now become a truly global one, with coverage by the New York Times, BBC, Wall Street Journal, Guardian, Daily Telegraph and Sydney Morning Herald, among about 480 other publications. For a nice take on the story, listen to this interview on Dubai Eye radio this morning, where Alexander McNabb, the PR man behind the excellent Fake Plastic Souks blog, explains pretty clearly why Etisalat has fallen victim to the classic law of media relations: news expands to fill a vacuum. As we quoted one BlackBerry user as saying in an earlier story, "the less they talk, the more people will talk about it." Going into media and customer blackout on this story directly led to a week of digging by the local press, lots of angry customers voicing their thoughts online, subsequent comments from RIM/BlackBerry, and the international media storm that followed. I hope Etisalat and their PR company, Asda'a Burson-Marsteller, has learnt something from the whole experience. That doesn't seem to have happened though, judging by the things said in this interview by Arabian Business with an Etisalat vice president.
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Posted in: Beep Beep
Posted by: Tom Gara on July 20, 2009 1:34 PM
Tags:
SpotOn, Twitter
 OK, so it's a pretty small game, but Spot On PR's new report on Twitter usage in the Middle East shows the microblogging service getting some micro-traction, growing by 300% in recent months.
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Posted in: Beep Beep
Posted by: Tom Gara on July 20, 2009 12:29 PM
Tags:
handset, HTC, mobile, smartphones
 Worst headline ever? Maybe. But here's a quick heads up for those who want a fairly capable smartphone but are too cheap to shell out for an iPhone, BlackBerry, etc. Yes, Asa Fitch, I'm looking at you.
Continue reading Oh, Snap
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Posted in: Beep Beep
Posted by: Tom Gara on July 16, 2009 3:25 PM
Tags:
handset, mobile, n97, nokia
360 East spent a week with the Nokia N97 on the mean streets of Amman, and is, like most people who have spent much time with the handset, not super impressed: I bought the 5800 as soon as it came out because I wanted to text via a QWERTY keyboard and because I wanted an easier to use browser to interact with than the one on my older N95. I also appreciate Nokia's maps for the region. So do I have regrets now? should I have waited for the slicker N97?
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A journey into technology in the Middle East. If it beeps, buzzes, shines or glows, you'll read about it here on Beep Beep. Read more
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