Alcatel-Lucent, one of the world's largest telecommunication equipment makers,
announced today that Etisalat has the least call drops in the Middle East, according to independent research.
Research showed that Etisalat has the lowest call disconnect ratio of
less than 0.36 per cent,
or about three calls dropped for every 1000 made, and the lowest call
blocked ratio of 0.02 per cent, or less than one out of every 1000
calls fails to connect among Middle Eastern mobile operators. The rates
are pretty commendable when compared to global averages for call drop
rate and call failure rate, of one per cent and two per cent
respectively.
Alcatel-Lucent also awarded Etisalat's Egyptian mobile operating arm
with a "four-star" customer innovation programs on Tuesday.
According
to the press release, the company was cited for creating:
one of the world's most advanced multimedia contact centers,
combining video, voice, and SMS, with voice recognition, avatars, and other
advanced self service choices. The video call centre and IVR technology allows
this fast growing telco provider to enable 7 million Egyptian customers to
interact with agents live via their video enabled mobile phones and the 3G
network 24 hours a day.
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